Privacy Policy

Who we are

CleanNest LLC ("CleanNest", "we", "us") is an Indiana limited liability company that connects homeowners with independent home cleaners through our website and mobile app. This policy covers both. You can reach us at support@cleannestapp.com.

What we collect

From homeowners and renters

• Account details: name, email address, phone number.
• Your home: address, number of bedrooms and bathrooms, pets, access instructions, house rules and notes you add.
• Verification: a photo of yourself (a live selfie taken in the app) and a document that shows you live at the address, such as a utility bill, lease, or property record.
• Booking details: dates, times, add-ons, cancellations, ratings and any problems you report.
• Payment details: your card is collected and stored by our payment processor, Stripe. We never see or store your full card number. We keep the card brand, last four digits, and records of what was charged.

From cleaners

• Application details: name, email, phone, the cities you can work in, transport, experience, the home types you prefer, weekly availability and your profile photo.
• Agreements: the pledge and terms you accept, with the date and version.
• Background check: your consent and the result of the check, which is carried out by a third-party provider.
• Payout details: information our payment provider needs to pay you, such as your identity and bank account. These are collected by that provider.
• Job records: jobs you accept and complete, checklists, ratings and payouts.

From everyone

• App and device data: your device's push notification token so we can send you booking updates, and basic technical information needed to run the app.
• Location: only if you tap "Use my current location" while entering an address. We use it once to fill in the address and do not track your location in the background.
• Messages to us: emails and support requests you send.
• Website: our website does not use advertising trackers.

How we use it

• To create your account, confirm that you live at the home, and match you with a cleaner or a job.
• To take and pay for bookings, send reminders and notifications, and pay cleaners.
• To keep homes and cleaners safe, prevent fraud and misuse, and review reports and disputes.
• To answer your questions and improve the service.
• To meet legal, tax and accounting requirements.

We do not sell your personal information and we do not use it for third-party advertising.

Who sees it

Cleaners

A cleaner sees your first name, photo, address and access notes only once a job at your home is confirmed to them, and only until the job is done. The access code is shown from shortly before the arrival window. Homeowners see a cleaner's first name and profile photo once a cleaner accepts their booking.

Our service providers

We use trusted companies to run CleanNest. They only handle data to provide their service to us. They include payment processing and payouts (Stripe), our database, storage and sign-in (Supabase), website hosting (Vercel), email (Google Workspace), push notifications (Apple), address and map lookup services, background checks for cleaners, and internal team messaging.

Legal and safety

We may share information when the law requires it, to protect someone's safety, to enforce our terms, or in a sale or restructuring of the business.

How long we keep it

• Verification documents (utility bill, lease or property record) are deleted 90 days after your home is verified.
• Your selfie is kept while your account is active and deleted when you delete your account.
• Booking, payment and payout records are kept as long as needed for legal, tax and accounting purposes.
• Account information is kept until you delete your account, unless we need it for a legal reason or an open dispute.

Your choices

• See, correct or delete your information. You can update most details in the app. You can ask us to delete your account in the app (Profile, then "Delete my account") or by emailing support@cleannestapp.com. Deleting your account may be delayed if you have an upcoming clean or an open dispute.
• Notifications. You can switch push notifications off in your phone settings.
• Location. You can decline the location permission and type your address instead.
• Your rights. Depending on where you live, you may have additional rights over your personal information, such as access, correction, deletion and a copy of your data. Email us and we will respond.

Security and children

We protect your information with access controls, encryption in transit, and private storage for sensitive documents and photos that only authorized staff can open. No system is perfectly secure, so please use a strong email password.

CleanNest is for adults aged 18 and over. We do not knowingly collect information from children.

Changes

If we change this policy in a way that matters, we will update the date above and let you know in the app or by email.

Contact

CleanNest LLC, Carmel, Indiana. Email: support@cleannestapp.com.